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Terms and conditions

General provisions

1. These Purchase – Selling Rules (hereinafter referred to as the “Rules”) are a legally binding document providing for the mutual rights, obligations, and liabilities of the Buyer (hereinafter referred to as “You”) and the Seller (hereinafter referred to as “us”) when You purchase goods at the e-shop www.purabiom.com (hereinafter referred to as the “e-shop”).

1.1 Before making your purchases at the e-shop You can either register at the e-shop site or buy goods as an affiliate.

1.2  When purchasing at the e-shop site www.purabiom.com You shall consent to the following Rules without any reservations or limitations whatsoever.

1.3 By registering at the e-shop site www.purabiom.com and by consenting to these Rules You acknowledge having the right to purchase goods at the e-shop free of any restrictions, i.e. You are:
 *a natural person with legal capacity;
 *an under-aged person of fourteen to eighteen years of age and have the consent of your parents or carers,
 * a legal entity/representative thereof.

1.4 By consenting to these rules You also agree to receive at your e-mail address the letters with information necessary for the order of goods, payment, and delivery. You also agree to have your e-mail address used for the purposes of direct marketing and survey. Should you disagree with the use of your e-mail address for the purposes of direct marketing and/or survey, please inform us of this fact by sending an e-mail to info@purabiom.com

Conclusion of the Purchase – Selling Contract

  1. The contract between You and us shall be deemed concluded the moment you press “Order” after adding your products to the shopping cart, indicating the delivery address, choosing the payment method, and familiarizing yourself with our Rules.

    2.1 Each contract concluded between You and us shall be saved at the e-shop.

    Your rights

    3.1. You have the right to buy goods at the e-shop in the procedure defined by these Rules and the e-shop.

    3.2. You have the right to waive the contract of purchase – selling of goods concluded with the e-shop by informing us of this fact in writing (by e-mail, indicating the goods to be returned and the order number) latest within 7  business days from the day of delivery of goods.

    3.3. You are entitled to exercise your right to return the goods only if the returned goods are undamaged or have not had their exterior essentially changed, and if the goods have not been used.

    3.4. We shall not be liable for the fact that the goods available at the e-shop have the color, form, or other features different from those of actual goods due to the features of the equipment used by You.

    You shall undertake as follows

  2. To accept ordered goods and pay the agreed price for them.

    4.1 Should the information in Your registration form change, You shall immediately update it. Upon failure to update the information, we shall not be liable for the proper implementation of our contract.

    4.2 By using the e-shop you agree and shall comply with the Rules.

    Our rights

    5. Should you try to harm the e-shop or stable functioning thereof, we can limit or suspend the use of the e-shop by You or cancel your registration without any prior warning.

    5.1 Under special circumstances we can suspend or discontinue activities of the e-shop without informing You in advance.

    5.2 We can unilaterally change the conditions of these Rules at any time. You shall be informed of any changes when upon Your visit to the e-shop; in order to continue shopping You shall have to repeatedly accept the amended conditions. Should you refuse to accept the amended conditions, we shall retain the right not to accept your order.

    5.3 We have the right at the discretion of our own to set a minimum size of the shopping cart, i.e. the minimum amount of order to make it accepted.

    We shall undertake as follows

  3. To provide you with all the conditions to properly use the services of the e-shop.

    6.1 To deliver ordered goods to You at the address indicated by You and within the agreed delivery term.

    6.2  If important circumstances prevented from delivery of goods to You, we shall undertake to offer analogous goods to you, and should You refuse to accept analogous goods, we shall refund Your payment within 10 business days.

    6.3 Should You exercise the right to return goods, we undertake to refund Your payment within 10  business days from the day of receipt of the returned goods.

    Delivery of goods

  4. Goods are delivered only
    Switzerland and Liechtensteinterritory. In order for the goods to be delivered to the territory not specified in the order form, please contact the e-shop individually at info@purabiom.com.
    These Rules do not apply to such an order.

7.1 You will see the delivery price of the goods after confirming the order. 

Delivery shipping with Swiss post 

up to 10 kg

The goods will be delivered only after receiving your payment for the goods and delivery to our payment systems specified in the order confirmation and confirmation of receipt of payment.

Payment methods

Payments by bank transfer are confirmed on business days no later than 24 hours after the order is confirmed. If we do not receive full payment within 24 hours of order confirmation, we will cancel your order.

Card payments by MyPoss, Stripe, or Paypal.

7.2 The terms of delivery of the goods are available in the “Delivery of goods” section of the e-shop. Goods delivered according to individual order are delivered at the agreed time. You agree that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond our control. In this case, we undertake to contact you immediately and agree on the terms of delivery.

7.3 You agree to accept the goods in person. If you are unable to accept the goods in person and the goods have been delivered to the address provided by you and according to other information provided by you, you do not have the right to make claims to us regarding the delivery of the goods improperly. theme.

7.4 During the delivery of the goods, you must check the condition of the delivered goods with us or our authorized representative and sign the Bill of Lading.

7.5 After you sign the Bill of Lading, we will consider the delivered goods to be in order, the shipment has also been delivered properly, and you have no claims regarding the goods in the shipment.

7.6 Having noticed external damage, dent (-s), scratch (-es), corrosion damage, etc. of the goods in the consignment you must immediately indicate this in the document of handover-acceptance of the consignment and draw up a free form statement on damage (incompliance) of the consignment and/or goods in presence of us or our authorized representative. Upon failure by you to perform these acts we shall be deemed exempt from liability to you regarding damage to the goods (when such damage is not the result of manufacturing defects) and deviations from the set of gods which can be established by inspecting the exterior of the goods.

7.7 Within 2 days from receipt of goods You have the right to submit a claim against us regarding discrepancies You noticed later and registered in a statement. In such case we shall undertake to consider Your claim within 10 business days and, should the claim be reasonable, offer You to return the goods or replace them with ones of good quality, or reduce the price of goods.

 Return of goods

  1. Returned goods must not be missing parts. You are responsible for the fact that the returned item has not been opened and used, and you are also responsible for the packaging. If any part of the product is missing or evaluated and it is checked that the product has been used and is improperly packaged, we or our representative will not accept the returned product.

8.1 The goods are returned in the packaging in which they were delivered. The packaging must be undamaged, clean, properly prepared, and packaged.

8.2 If you cancel the goods purchase agreement within 7 working days from the date of delivery of the goods, the goods will be returned to our warehouse within 7 days from the written notice of your withdrawal. sale and purchase agreement. If you are not satisfied with the shape, color, size, model, or assembly of the goods, such goods must be replaced or returned within 7 working days from the delivery of the goods to you; The return of the goods is at your expense.

8.3 If low-quality goods are returned, we undertake to accept the low-quality goods and replace them with similar goods. If we do not have similar goods, we will refund the amount paid for the goods.

8.4 You are responsible for the fact that the returned product has not been opened and not used, and you are also responsible for the packaging when returning the product.
Your returned items are valued by our experts for not being used, opened, damaged or otherwise affected. If the returned goods meet the requirements of unused and undamaged goods, the amount paid to the buyer for the goods shall be returned within 5 working days after the inspection of the returned goods.


  1. You bear full responsibility for the correctness of the information provided in the registration form. We shall not be deemed liable for the loss resulting from the failure by You to provide specific information in the registration form.

    9.1 You shall be liable for Your acts while using the e-shop.

    9.2 You shall be liable for handing over the registration password to third parties. Should third parties use Your registration password, You shall be deemed liable for the acts by the third party.

    9.3  We shall not be deemed liable for the information provided at the sites of other companies even if you enter such sites using the links available in the e-shop.

    9.4 In case of damages the guilty party shall compensate to the aggrieved party for the losses incurred.

    Sending of information

  2. We shall send all the notifications for You to the e-mail address indicated in Your registration form.

    10.1  You shall send any notifications and inquiries to the e-mail address of the e-shop: info@purabiom.com

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